Privacy Policy

This Privacy Policy explains how Autokar International (“Company”, “we”, “us” or “our”) collects, uses, discloses and protects your information when you use the AutoKar Taxi Booking App (“App”) and related services.

By downloading, registering on, or using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

1.1 Personal Information

When you register or use the App, we may collect the following information:

• Full name
• Mobile number
• Email address (if provided)
• Profile photo (optional)

1.2 Location Information

To provide taxi booking and ride services, we collect and process your location data:

• Current GPS location (for pickup & navigation)
• Pickup and drop-off addresses
• Location history for completed trips

1.3 Device & Log Information

We may automatically collect certain technical information, such as:

• Device model, operating system and version
• Unique device identifiers
• IP address
• App usage logs and crash data

1.4 Payment & Transaction Information

When you make payments through the App, we may collect limited payment information such as:

• Transaction ID
• Payment status
• Payment method (e.g., wallet, UPI, card via gateway)

Note: Card or UPI details are processed securely by the respective payment gateway and are not stored in plain form by us.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your user account.
• To process and manage ride bookings and transportation services.
• To share your name, contact and location with the assigned driver for pickup and drop.
• To process payments, generate invoices and handle refunds (if applicable).
• To improve the performance, features and security of the App.
• To send important notifications about rides, payments or service updates.
• To detect and prevent fraud, abuse, or illegal activities.
• To comply with legal obligations and law enforcement requests.

3. Legal Basis for Processing (Where Applicable)

We may process your personal data based on one or more of the following legal grounds:

• Your consent.
• Performance of a contract (providing taxi booking and ride services).
• Compliance with legal obligations.
• Legitimate interests such as improving services and ensuring security.

4. Sharing of Information

We may share your information in the following situations:

• With Drivers: Your name, contact number, pickup/drop location, and ride details are shared with the assigned driver to complete the trip.
• With Service Providers: Third-party vendors such as payment gateways, SMS/notification providers, analytics tools, and cloud hosting services.
• For Legal Reasons: With government authorities, law enforcement or other parties when required by law, regulation or legal process.
• Business Transfers: In the event of a merger, acquisition or restructuring, your information may be transferred as part of business assets.

We do not sell your personal information to third parties.

5. Cookies & Tracking Technologies

The App and related web services may use cookies or similar technologies to store information, improve user experience, and analyze usage patterns. You may control cookies through your device or browser settings, but some features may not work properly if cookies are disabled.

6. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it may be deleted, anonymized or securely archived as per applicable laws.

8. Your Rights & Choices

Subject to applicable law, you may have the following rights:

• Right to access the personal data we hold about you.
• Right to request correction or updating of inaccurate or incomplete data.
• Right to request deletion of your account and certain personal data.
• Right to withdraw consent where processing is based on consent.

To exercise these rights, you may contact us using the details given in the Contact Us section below. We may need to verify your identity before acting on your request.

9. Children’s Privacy

The App is not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can delete such information.

10. Third-Party Links & Services

The App may contain links to third-party websites, apps, or services that are not operated by us. We are not responsible for the privacy practices or content of such third-party services. We recommend you review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted in the App and/or on our website with a revised “Last updated” date. Your continued use of the App after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

Autokar International
[Company Address Line 1]
[City, State, Country]
Email: [support@example.com]
Phone: [Customer Support Number]

Please replace the bracketed placeholders with your actual company details before publishing.